They responded and they said I should give a photo of a document that confirms my age and my face right next to it. I'm scared cause I got a baby face I look like I'm underage idk if it work or not but I will try it but I'm currently looking for documents that confirm my age. I don't have many but I'll just use my school schedule. It's really weird IDK if I should trust a support person for all of this but I'll give it a shot. I hope they respond soon.